Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 7–14 business days. Expedited options may be available at checkout.

Do you ship internationally?

Currently, we ship within the United States. International shipping is coming soon!

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Products

Are your skincare devices safe to use at home?

Yes! All of our devices are designed for safe home use. We recommend reading the included instructions before use and consulting a dermatologist if you have sensitive skin conditions.

How do I know which product is right for me?

Each product page includes detailed descriptions and usage guides. If you need personalized advice, feel free to contact us.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged. What should I do?

We're so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll make it right.

Contact Us

How can I reach Aurora Beauty?

You can reach us through our Contact page. We aim to respond within 1–2 business days.